Practice Supervisor - Infusion Services

The role of the Practice Supervisor for Infusion Services is to assist the Nurse Manager with the primary responsibility for the daily operation of the office, ensuring adequate staffing, supplies, and patient flow resulting in excellence service to our patients. To provide supervision of the non-exempt office staff. The Supervisor works closely with and supports the practice clinicians in their ability to deliver quality care with efficiency. We seek a Certified Professional Coder (CPC) to improve first time billing and reimbursement through reduction and eliminate of billing inaccuracies and ensuring compliance with Medicare & CMS rules and regulations.

Principal duties and responsibilities:

• Coordinate daily services and program delivery of the practice site location establishing protocols and standards for efficient and effective office operations
• Lead and supervise daily functioning of practice location and staff, including staff performance to expectations and counseling as appropriate.
• Coordinate office staff schedule, tracking staff time and attendance.
• In coordination with Nurse Manager, create conditions to provide for staff engagement, including staff developmental goals and programs
• Participates in staff recruitment, selection, and hiring processes, with lead responsibility for staff orientation
• Provides staff with ongoing training and development as required
• Supervise daily practice and individual clinician scheduling, billing, and productivity ensuring daily prior authorization and referral management
• Provides guidance to staff regarding insurance requirements and changes
• Lead expertise on office scheduling and billing (front and back office), providing front office functions as needed (coordinate patient flow, register/check-in patients, answer phones, work desktops, schedule appointments, collect fees, etc) while modeling service excellence
• Ensure that staff optimize clinician templates and schedules to maximize patient access and care delivery
• Ensure that any patient/family billing questions are addressed by staff appropriately intervening as necessary.
• Lead site improvement initiatives as directed by Nurse Manager
• Provide site location medical and supply inventory control; supply request to Practice Manager
• Monitors practice budget and expenses including CME accounts in collaboration with the Practice Manager
• Coordinate on-site IT support.
• Conduct patient safety and regulatory readiness audits per guidelines established by the Practice Manager; Safety first learning reporting per guidelines.

Education and Experience Requirements:

• Certificate Program as Certified Professional Coder or Associates Degree required; Bachelors Degree preferred.
• Minimum 5 years office practice experience required
• Supervisory or lead experience required.