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Clinical Care Operations is the hub of patient management for the facility, including: unit staffing, bed assignment, house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT Nurses, and the Resource Team (RNs, Nursing Assistants, Patient Care Assistants, Unit Coordinators, and Behavioral Health Technicians), plus non-clinical roles such as Office Supervisors, Transport Supervisors, Dispatchers, Placement Liaisons, and Information Specialists.
As a Placement Liaison in Clinical Care Operations, you will play a vital role in coordinating staff coverage throughout the assigned hospital to ensure a high level of patient care. In addition, you will provide administrative support for the entire Clinical Care Operations department. The ideal candidate will thrive in a fast-paced, ever-changing environment, managing multiple tasks, and working within a variety of software programs.
This is a part-time position, working 27 hours per week. The schedule may vary (mix of day, mid, and night shift). as well as the work location (Sun City and Sun City West), depending on the business need. Weekends and holidays are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18% night shift differential when applicable.
Since 1970, Banner Boswell Medical Center has provided exceptional care to the people in the northwest area of metropolitan Phoenix. Today, our 501-bed acute-care hospital is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals and offers a full range of acute care services, including cardiology, oncology, orthopedics, neurology, surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, wound management and sleep disorders. We've earned the Gold Seal of ApprovalT from The Joint Commission for Primary Stroke Centers. We're also in the nation's top five percent for preventing mortality and complications.
POSITION SUMMARY This position is responsible for facility-wide patient and/or staff placement operations. Serves as a liaison between both internal and external customers. Manages data as related to operations. Performs Utilization Management functions as required by facility
CORE FUNCTIONS 1. Acts as the "Command Center" for Hospital. Coordinates with internal personnel and external agencies to address continual demand for patient placement and/or staffing requirements and maintains list of anticipated needs and projected resources.
2. Enters, maintains, and archives data in computer files for departments as required using multiple software platforms.
3. Identifies, resolves and communicates real and potential problems and information to appropriate Nursing leadership. Prioritizes safe utilization of resources.
4. Creates and distributes individualized ad-hoc reports upon management request.
5. Facility based position with hospital-wide impact on patient throughput. Efficiently balances requests with available resources under tight deadlines and conflicting priorities.
High school diploma/GED or equivalent working knowledge.
The position also requires skills and abilities typically gained with 1 year of experience in a healthcare office setting, previous experience in patient services or admitting would be very helpful. Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects. Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Must be proficient with commonly used office software and equipment.
Associate Degree preferred.
Additional related education and/or experience preferred.
Internal Number: R27828
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.