As a faith-based organization, it is the intention of AdventHealth to identify and employ executive leaders who are professionally competent and who provide leadership that is consistent with our mission. It is required that the candidate serve the mission of Extending the Healing Ministry of Christ and demonstrate proficiency in the AdventHealth executive leadership competencies. Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year.
AdventHealth is seeking qualified candidates for Divisional Revenue Cycle Officer (RCO) for our Multi-State Division.
Reporting to the Senior Vice President Revenue Cycle, the Divisional RCO to provides executive leadership to the Multi-State Division of AdventHealth. This role functions with a dotted-line matrix relationship to the divisional CFO, to influence revenue cycle leading practices and financial performance across the division. This individual will drive the execution of AdventHealth’s strategic revenue cycle planning and maintain functional direction for key departments which make up the revenue cycle space within the front, middle to back-end of the revenue cycle, and support acute hospital operations and ambulatory and physician enterprise. The Divisional RCO will liaise between the regional and divisional CFOs, the corporate Revenue cycle leadership team, and other key stakeholders, with the primary goal of aligning each team within the division with AdventHealth’s mission, enterprise expectations, and ongoing optimization strategies to obtain timely and accurate reimbursement for services rendered. This individual demonstrates leadership experience in a large, matrix organization, and a demonstrates measurable Revenue cycle improvement results and managing transformational changes. This role is responsible for implementing change, creating, and executing on strategies by maintaining relationships with many internal stakeholders and external business partners that support various aspects of the revenue cycle. Additionally, the ability to have a clear and direct communication style, reconcile competing priorities, and think strategically are keys to the role in the leader’s ability to look beyond industry norms and continue to create strategy which will drive the best outcome in the revenue cycle healthcare within the context of the Corporate revenue cycle operating model, standard systems utilized, and company-wide policies.
PRINCIPLE DUTIES AND JOB RESPONSIBILITIES:
Liaising between divisional and system Revenue cycle/ Finance leadership in ensuring the alignment of operational standards and priorities with the broader enterprise strategic objectives and goals, among the Physician Enterprise, Consumer Access and CxC, Middle Revenue cycle, and Centralized Business Office (CBO) teams
Collaborating and promoting of a long-term revenue cycle vision that is optimized and modified each year within the corporate Revenue cycle operating model during the annual planning and budgeting cycles
Ensuring the revenue cycle is well-positioned to serve and accommodate those plans, escalating when appropriate to ensure processes that can support the division’s overall business strategies yet maintain consistency in operations across the revenue cycle enterprise
Monitoring the KPI performance of the front, middle, and back-end functional areas, as well as the physician enterprise within the division to enable early detection of operational risks, issues, and improvement opportunities. Responsible to ensure these performance improvement plans, and corrective actions are completed by executive stakeholders
Disseminates and analyzes information to create strategies and provide feedback to AdventHealth corporate revenue cycle leadership and department counterparts regarding their involvement and impact on revenue cycle, including any impact on processes facilitating reimbursement for services rendered
Reinforces training / process improvement standards set forth by the system Revenue cycle leadership team, within the Division
Represents division-specific optimization opportunities and business needs in the planning and implementation process of corporate-led projects, and drives local adoption of corporate strategies
Provides inputs on the future state design of workflow changes and configuration changes to Revenue cycle systems and tools, to ensure system standards and workflows can support local needs of the Division
Assists with evaluating the qualitative and quantitative impact of corporate-led Revenue cycle initiatives for the division; represents facility, region, or division specific operational needs and priorities in the decision-making process at the corporate level, related to Revenue cycle operations
EDUCATION, EXPERIENCE, AND LICENSURE REQUIRED:
Bachelor’s degree in business administration, finance, or a related field
Member of HFMA or other similar Healthcare finance or Revenue cycle industry professional association
Strong working knowledge of multiple segments within the Revenue cycle (front, middle, back)
Broad understanding and experience within hospital and physician operations in an integrated health system
Strong leadership and interpersonal skills to organize, develop, manage, and motivate teams
Strong problem-solving, decision-making, administrative, and time management skills
Ability to build trust and relationships, lead change, and achieve consensus effectively in a large and complex matrix organization
Track record of quickly building credibility and gaining the confidence of individuals at all levels
Ability to effectively and quickly shift between strategic thinking and operational details
Ability to understand, synthesize, and track summary level financials and key performance indicators to quantify potential issues and build business cases for remediation solutions and future state opportunities
Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels and functions of staff
Education, Experience and Licensure Preferred:
Minimum eight years progressive experience leading hospital finance or revenue cycle in a hospital and/or physician environment
Background in finance
Background in change management and project management
Certification in Healthcare Financial Management Association areas
Project Management skills and/or certifications
Epic EMR certifications in related areas
If this position sounds like a great match for your skills set and experience, please apply online now!
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.