About Us

The Arizona Alliance for Community Health Centers (the Alliance) is the Primary Care Association (PCA) for Arizona. We’re a nonprofit member organization that represents Community Health Centers (CHCs); Arizona’s largest primary care network.
CHCs deliver healthcare services that meet the needs of their communities, connecting people to quality care that gives everyone an equal opportunity to thrive. We facilitate that vital work by providing CHCs with training, technical assistance, programmatic support, and advocacy.

Why You Should Join Us

Here at the Alliance, we believe that our greatest asset in achieving our goals is providing our employees with the support, leadership, and resources they need to do their best work.
We believe in work-life balance and the restorative power of rest, so we offer 12 paid holidays, 6 days of sick pay, 3 personal days, and 10 days of vacation pay per year. Vacation accrual increases by 5 days at the first, fifth, and eleventh-year anniversary date.
We believe in cultivating a culture that is diverse and inclusive, so in 2022 we formed the JEDI (Justice, Equity, Diversity, and Inclusion) council which is made up and driven by a group of our employees whose purpose is to support leadership in identifying and correcting systemic biases in our workplace that impede our ability to create a true culture of belonging.

About this role

The Arizona Alliance for Community Health Centers (AACHC) is seeking a dynamic and visionary Chief Operating Officer (COO) to join our team. Our ideal candidate is more than just a leader; they are a steward of both people and vision, embodying the spirit of the community health center movement. This person understands the complexities of community healthcare and is genuinely dedicated to advancing it. We seek someone unafraid to roll up their sleeves and dive into the work, ready to address challenges with creativity and passion. In the face of ambiguity, they don’t just navigate; they illuminate the path forward.
 
With a keen focus on leveraging technology and ensuring robust security measures, the ideal candidate will drive innovation while maintaining the highest standards of safety and privacy for our community. You will work hard, but the reward is worth it—building a lasting legacy of health equity across Arizona. Collaboration is key, and our COO will excel at building strong relationships with peers, fostering an environment where teamwork thrives. Moreover, you will be instrumental in nurturing the next generation of leaders, ensuring a robust and vibrant future for community health. 
 
If you’re ready to make a lasting impact and drive meaningful change, we want to hear from you.

Job Description

The Chief Operations Officer serves as a member of AACHC’s Executive Leadership Team (ELT), providing leadership for the organization’s day-to-day operations as well as planning for AACHC’s future and leading alignment of AACHC’s strategic plan with organizational operations and activities across all teams.

1. Oversight of all AACHC facilities and operations.
   1. Provides direct supervision to the Office Manager, ensuring the efficient daily operations of the AACHC office.
   2. Maintains all applicable records pertinent to AACHC activities and prepares regular reports.
   3. Manages administrative services agreement with The Arizona Partnership for Immunization (TAPI), resulting in a positive and productive working relationship.
   4. Ensures a safe and healthy working environment for AACHC employees by managing the physical work environment.
   5. Identifies and manages the physical office space including sourcing office space, negotiating leases/purchases, and working with vendors to equip the space.
   6. Owns all operations and facilities related policies and procedures and collaborates with compliance to ensure all policies and procedures are up to date and in use.
   7. Leads development, implementation, and ongoing oversight of any operations-related plans for the organization.
   8. Serves as AACHC staff lead and support for health center COO Peer Networking Committee, engaging with participants and ensuring PNC content aligns with health center COO needs and interests.
2. Leads the development and operationalization of organization’s strategic plan.
   1. Leads the development of the organizational strategic planning process, including the evaluation of methodology for conducting the strategic planning, overseeing implementation of the plan, and gathering data to monitor and report on the plan to senior leadership and the board of directors.
   2. In collaboration with senior leadership, responsible for creating the framework for organizational work plan to support the strategic plan and for developing, implementing, and maintaining mechanisms to track and report on progress at routine intervals.
   3. Provides guidance, feedback, and recommendations for senior management on operationalizing strategic plan goals and objectives within their area of purview.
   4. Participates in operationalizing the organization’s strategic plan, providing research and input as appropriate.
   5. Develops and operationalizes departmental goals and objectives based on strategic plan and current organizational operating needs.
   6. Leads cross-departmental efforts to ensure alignment of activities, such as Peer Networking Committees, and approaches to support growth of the Alliance as well as health center growth.   
3. Responsible for oversight of all business development activities including contracts and business agreements, strategic partnerships, group purchasing, and shared services.
   1. Serves as the primary contact with members and strategic partners for business development activities, engaging directly with members to better understand needs.
   2. Researches and identifies business opportunities aligned with AACHC’s organizational strategy with members or external partners.
   3. Leads Alliance efforts to obtain new business agreements with members and other entities as appropriate. Establishes shared services and group purchasing opportunities in alignment with health center needs.
   4. Works closely with the Finance Department to understand financial implications for new business endeavors and ensures that new programs and initiatives are able to operate efficiently and within budget constraints. Creates work plans for each opportunity including specific deliverables, potential markets, pro-forma budgets, and staffing considerations.
   5. Develops and maintains internal processes for developing and managing contracts and provides support and guidance to Alliance staff regarding contract development, compliance, and management.
4. Oversees internal information technology operations.
   1. Supervises the organization’s managed service provider including providing recommendations for the improvement of IT infrastructure.
   2. Creates and manages MSP’s contract, ensuring consistent and effective IT solutions and support.
   3. Supports IT security audits or investigations, usually by serving as an intermediary between AACHC senior leadership and consultants or contractors.
   4. Manages the budget and inventory process for all IT assets.
   5. In collaboration with the compliance manager, develops, implements,and maintains IT related policies and procedures
   6. Serves as the organization’s security officer, aligning AACHC’s security needs with internal policies, insurance carrier requirements, and cyber security best practices.
   7. Responsible for establishment, implementation, and maintenance of policies, procedures and agreements related to the Alliance’s use of data, including data governance policies, and business associate agreements.
5. Oversees the organization’s Corporate Compliance and Risk Management function.
   1. Provides direct supervision to the Compliance manager.
   2. Oversees the development of organizational policies and procedures as well as systems for keeping all policies current and aligned with legal requirements and ethical standards.
   3. Advises on all risk management, compliance, or ethics related issues for the organization and coordinates with outside counsel and consultants as necessary.
   4. In collaboration with the CFO and CEO, coordinates timely reporting of covered events to the relevant insurance carrier in compliance with both legal and insurance policy requirements for incident reporting.
6. Provides overall management and direction to departmental staff.
   1. Oversees the development and maintenance of the departmental budget; monitors ongoing budgetary compliance and addresses problems as needed.
   2. Delegates departmental duties and responsibilities to management; participates in high priority special projects and activities.
   3. Represents the department at all senior management meetings.
   4. Prepares departmental company policies and procedures and conveys all senior management communications and directives.
   5. Monitors and evaluates departmental performance using organizational standards and addresses gaps and issues proactively. Conducts hiring, disciplinary, and termination procedures.
7. Participates as an active and engaged member of AACHC’s executive leadership team.
   1. Serves as a member of the executive leadership team of the organization, participating in the process and contributing to organization-wide decision making and implementation of initiatives.
   2. Attends all organizational functions and meetings including all board of director meetings, all-staff meetings, retreats, and celebrations, annual conference, and the board retreat. Attendance is required to be in person unless indicated otherwise by the CEO.
   3. Attends at least one NACHC (or similar) conference per year to ensure they remain current on issues impacting health centers nationally and connect with peers and resources for ongoing health center support.
   4. Is visible in both the office and community and represents AACHC at all events in a way that demonstrates the values of AACHC, practicing a high level of professionalism, engagement, and enthusiasm.
   5. Contributes to all Executive Leadership Team meetings by providing regular updates, reports, and contributions to topics relevant to their area of purview.
   6. Strives to always demonstrate AACHC’s core values of equity, purpose, integrity, collaboration, and humility.

General Development

1. Possesses the equivalent of formal training in healthcare business leadership, usually in the form of a major in business administration, public administration, public health, healthcare administration, or related field as part of a Master’s degree program.
2. Possesses an in-depth understanding of healthcare administration and business development in the non-profit healthcare industry, typically not acquired in less than 5 years of similar work experience in a senior leadership role.

Licenses & Certifications

Possesses the ability to obtain reliable transportation for the purpose of travelling to work related events and meetings, which can be expected to occur at a rate of 25% for this position.

Knowledge, Skills & Abilities

1. Possesses advanced leadership skills, demonstrated by the ability to coach and develop other leaders through both direct supervision and engagement in active mentorship.
2. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
3. Ability to work on multiple complex tasks against deadlines and shifting priorities. Comfort in dealing with uncertainty, ambiguity and change.
4. Experience building workplans to achieve strategic plan goals and leading cross-departmental efforts to execute on strategic plan.
5. Advanced ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, resulting in self-management and completion of all responsibilities and deliverables.
6. Strong presentation skills with ability to make speeches and presentations on complex topics to audiences (both technical and non-technical) at a variety of levels.
7. Superior writing skills. Able to develop contracts and create communications for external partners and stakeholders without any oversight or support.
8. Strong analytical skills and attention to detail. Is able to review and disseminate information from complex documents such as laws or regulations.
9. Strong business acumen, including data analysis, business operations, and budget oversight within the non-profit health and human services industry (preferably within a Community Health Center, Primary Care Association, Health Center Controlled Network, or National Training and Technical Assistance Partner).
10. Demonstrates advanced project management skills by developing and managing projects using appropriate software, tools, and communications. Ability to facilitate project team meetings and report on project metrics.
11. Knowledge and experience in managing Information Technology resources in healthcare environment.
12. Ability to identify the practical implications of technologies and to relate system capabilities to business and program goals.
13. Ability to anticipate and independently provide solutions for complex problems and issues, recommending upgrades, enhancements, priorities and strategic directions, technology or otherwise, based on independent research, consultation and analysis.
14. Is able to provide guidance and training regarding policy development and implementation based on extensive experience managing, developing, and advising on corporate policies and procedures.
15. Experience advising on complex business and personnel issues and developing strategies to mitigate risk including the use of assessments, investigations, and coordination with legal counsel.
16. Understanding of HIPAA regulations and other relevant privacy and security standards and comprehensive knowledge of Privacy and Security rules and regulations as they apply to healthcare organizations.
17. Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Telecommuting and Travel

This position is required to be on-site at least three days per work week.

Some travel may be required to community health centers via vehicle or conferences via air travel.

Physical Demands

AACHC is committed to creating a safe and inclusive work environment and will provide reasonable accommodations as necessary to perform the essential functions of the position. Work is performed in a climate-controlled office setting with extended periods of stationary work and frequent use of office technology requiring the ability to perform tasks using a computer, printer, and telephone. The employee is required to communicate information and ideas so others will understand. They must be able to exchange accurate information and interpret directions in a timely and correct manner. The employee is required to move about inside the office to access file cabinets, office machinery, and meeting spaces, and may occasionally need to travel outside of the office for business related meetings and functions.

About Arizona Alliance for Community Health Centers

About Us The Arizona Alliance of Community Health Centers (the Alliance) is the Primary Care Association (PCA) for Arizona. We’re a nonprofit member organization that represents Community Health Centers (CHCs); Arizona’s largest primary care network. CHCs deliver healthcare services that meet the needs of their communities, connecting people to quality care that gives everyone an equal opportunity to thrive. We facilitate that vital work by providing CHCs with training, technical assistance, programmatic support, and advocacy. Why You Should Join Us Here at the Alliance, we believe that our greatest asset in achieving our goals is providing our employees with the support, leadership, and resources they need to do their best work. We believe in work-life balance and the restorative power of rest, so we offer 12 paid holidays, 6 days of sick pay, 3 personal days, and 10 days of vacation pay per year. Vacation accrual increases by 5 days at the first, fifth, and eleventh-year anniversary date. We believe in cultivating a culture that is diverse and inclusive, so in 2022 we formed the JEDI (Justice, Equity, Diversity, and Inclusion) council which is made up and driven by a grou...p of our employees whose purpose is to support leadership in identifying and correcting systemic biases in our workplace that impede our ability to create a true culture of belonging.

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