The Program Navigator for the Digestive Health Services (DHS) Colon Cancer Prevention Program (CCPP) works under general supervision of the Medical Practice Manager and is responsible for the coordination of patient referrals to the program. Responsibilities include working incoming referrals, patient scheduling, obtaining patient information, providing the patient with information and instructions related to the procedure, verifying eligibility, and full registration of patients in the electronic medical record (EHR). The Program Navigator will communicate with patients, patient families, department physicians and referring office staff. The Program Navigator ensures an efficient referral process for screening procedures and may visit referring offices to educate office staff of the appropriate referral workflow process when referring patients to the program. The Program Navigator will have administrative duties which include, but are not limited to, electronic medical record documentation, entering screening procedures orders, and obtaining medical clearance.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Strong verbal and written communication skills.
• Proficient with computer skills, with knowledge of basic computer applications
• Ability to professionally communicate effectively with all internal and external customers, while maintaining a high level of confidentiality at all times
• Ability to prioritize and balance multiple work assignments, within a fast-paced environment
• Good organizational and follow through skills
• Knowledge of EHR applications and Practice Management applications
• Knowledge of ICD-10 and CPT coding systems
• Ability to work without direct supervision; take initiative and responsibility
• Maintains knowledge of resources in order to appropriately identify solutions within scope of practice; knowing when to escalate issues through the chain of command
• Ability to work collaboratively within a team

Required:

• High School diploma or G.E.D.
• Must have a minimum of two (2) years of work experience in a Physician office or in a health care setting
• Knowledge of medical terminology

 Preferred:

• Experience in or knowledge of Gastroenterology
• Certificate from Accredited Medical Assistant Program Preferred
• Bilingual in English and Spanish
• Good communication skills; read, speaks and writes English fluently.

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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